A 2021 poll analyzing Americans' public transportation expectations and behaviors post-pandemic
Recent data from the American Public Transportation Association (APTA) showed that public transit ridership dropped 79% in 2020 as compared to 2019. While these numbers are recovering, the truth is that transit riders today have different expectations than they did 12 months ago.
To understand these differences, we polled 1,200 Americans (ages 18+) who currently use transit and/or regularly used transit before the pandemic and found that transit riders are eager to get back on the road, but they’re demanding changes from transit agencies to rebuild their confidence in using public vehicles.
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The largest near and long-term improvements that would push riders to use transit more frequently
Evolving rider habits, including how primary modes of transportation have changed over the past year
Health and safety concerns following the pandemic
Anticipated changes in transit's role in the return to work for commuters
Rider opinions on new technology adoption within transportation
