Recent data from the American Public Transportation Association (APTA) showed that public transit ridership dropped 79% in 2020 as compared to 2019. While these numbers are recovering, the truth is that transit riders today have different expectations than they did 12 months ago.
To understand these differences, we polled 1,200 Americans (ages 18+) who currently use transit and/or regularly used transit before the pandemic and found that transit riders are eager to get back on the road, but they’re demanding changes from transit agencies to rebuild their confidence in using public vehicles.
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