We're Here to Support You
In light of the coronavirus (COVID-19) news, we know these are uncertain times in uncharted territory. We are here for you. There is no higher priority than the health and safety of our customers, your riders and your employees. We know you are on the front lines right now, and we are committed to supporting you in any way possible.
We are here to support you by:
- Providing you with your mission-critical technology services throughout this period, no matter how unpredictable these times may be. Our team is prepared to take care of your needs, and we are set up to handle work remotely to ensure our software continues to run smoothly.
- Our Solutions Engineering team is here to support you in adjusting your service design parameters to meet any changes in ridership or service volumes. Activities, such as service simulations, software training and service launch assistance will occur as scheduled, unless you wish to adjust timelines.
- Remote hardware and diagnostics and troubleshooting.
- Social media messaging assistance to help showcase what your agency is doing to keep things clean and safe for your customers.
- Our Client Services team is on standby to answer your questions, should they arise. Our contact information is:
888-959-3120 ext 3
Remember you can:
- Leverage service alerts and/or announcement/messaging features to let your riders know when there will be interruptions.
- Create capacity settings for vehicles
- Utilize Contact Tracing for OnDemand
- Implement Badge Scanners (Feature is product dependent)
If you need extra support within your operation where you think we could assist, do not hesitate to ask. We are your partners through this.